Some systems are experiencing issues

Stickied Incidents

23rd September 2022

(USA) Los Angeles Subsea Outage - Hawaiki (Los Angeles to Sydney)

Our network team has identified an outage on the Hawaiki Subsea cable system between Los Angeles, United States & Sydney, Australia

There will be increased latency between The United States and Australia while traffic transits less optimal paths and potential packet loss during this time for these routes.

Our team will update this ticket as information becomes available.

Update 1 Hawaiki NOC have confirmed this issue has now been resolved.

5th September 2022

Asia Pacific (APAC) APAC - Multiple Subsea Cable Maintenances - Hazard Conditions

Scheduled Start: 6:00 AM AEST - 04/09/2022

Scheduled End: 00:00 PM AEST - 27/09/2022

During the above maintenance window, multiple subsea cable systems in APAC will be undergoing maintenance.

Cable Systems Undergoing Maintenance

  • Unity - Tokyo, Japan <--> Los Angeles, USA

  • C2C - Singapore <--> Hong Kong <--> Japan

  • AAE1 - Singapore <--> Marseille

The subsea cables advised will go offline at any time during the maintenance window. Our network will automatically reroute, however, increased latency is expected within the APAC region and externally to Europe.

We apologise for any inconvenience caused, and will update as information is provided.

  • Maintenance has started on the Unity cable system.

    Route: Tokyo, Japan <--> Los Angeles, USA

    Expected End Date: 19/09/2022

    Our network team will provide updates as the become available.

  • Past Incidents

    12th May 2022

    (EU) Amsterdam Amsterdam Partial Outage

    At approximately 18:10 CEST a network device in Amsterdam suffered an outage partially affecting access to some services.

    The immediate effect was limited to a subset of the compute hardware in this location and did not impact other services in the facility.

    We will need to perform a more invasive permanent fix at 03:00 UTC. We expect this to last approximately 10 minutes.

  • Our network team has successfully completed the required work on the network equipment.

    We will continue to monitor the device over the next 48 hours.

    If you have any questions or concerns, please contact our support team.

  • 11th May 2022

    No incidents reported

    10th May 2022

    No incidents reported

    9th May 2022

    No incidents reported