GSL
RNAL (Japan to Taiwan) Submarine Cable System Fault
Update - Based on some back channel discussions, we find it likely this cable system won't be repaired for at least 6 months at this stage.

Should we get information that we can share regarding any potential repair we'll update, otherwise this status may end up un-changed for some time going forward.
Apr 07, 2025 - 12:40 UTC
Update - This has been confirmed as a cut roughly 1100km from Wada (Japan).

No official ETR yet.
Jan 06, 2025 - 06:11 UTC
Identified - We have noted a fault on segment AB (Japan to Taiwan) of the RNAL submarine cable system. At this stage, we are still awaiting updates, as the damage investigation remains ongoing. No estimated time of resolution (ETR) has been provided yet.

Traffic has automatically been rerouted through alternative paths. During this period, customers may experience increased latency.
Jan 05, 2025 - 02:01 UTC
IP Transit Operational
(AU) Adelaide Operational
(AU) Brisbane Operational
(AU) Melbourne Operational
(AU) Sydney Operational
(AU) Perth Operational
(NZ) Auckland Operational
(EU) Amsterdam Operational
(EU) Marseille Operational
(EU) Frankfurt Operational
(UK) London Operational
(HK) Hong Kong Operational
(SG) Singapore Operational
(JP) Tokyo Operational
(USA) Ashburn Operational
(USA) Chicago Operational
(USA) Dallas Operational
(USA) Phoenix Operational
(USA) Los Angeles Operational
(USA) New York Operational
(USA) Atlanta Operational
(USA) Seattle Operational
(USA) Guam Operational
(EU) Sofia Operational
(EU) Helsinki Operational
(EU) Madrid Operational
(EU) Warsaw Operational
(EU) Vienna Operational
(EU) Milan Operational
Backbone Network Degraded Performance
(AU) Adelaide Operational
(AU) Brisbane Operational
(AU) Melbourne Operational
(AU) Sydney Operational
(AU) Perth Operational
(NZ) Auckland Operational
(EU) Amsterdam Operational
(EU) Marseille Operational
(EU) Frankfurt Operational
(UK) London Operational
(HK) Hong Kong Operational
(SG) Singapore Operational
(JP) Tokyo Degraded Performance
(USA) Ashburn Operational
(USA) Chicago Operational
(USA) Dallas Operational
(USA) Phoenix Operational
(USA) Los Angeles Operational
(USA) New York Operational
(USA) Atlanta Operational
(USA) Seattle Operational
(USA) Guam Operational
(EU) Milan Operational
(EU) Sofia Operational
(EU) Helsinki Operational
(EU) Warsaw Operational
(EU) Madrid Operational
(EU) Vienna Operational
(TW) Taipei Degraded Performance
Datacentres Operational
(AU) Sydney - Equinix SY5 Operational
(AU) Sydney - NextDC S1 Operational
(AU) Brisbane - NextDC B2 Operational
(AU) Melbourne - NextDC M1 Operational
(AU) Adelaide - Equinix AE1 Operational
(AU) Adelaide - ColoCity DC3 Operational
(AU) Perth - Equinix PE2 Operational
(AU) Perth - NextDC P2 Operational
(NZ) Auckland - DataCentre220 Operational
(SG) Singapore - Equinix SG3 Operational
(JPN) Tokyo - Equinix TY8 Operational
(HK) Hong Kong - Equinix HK1 Operational
(USA) Ashburn - Equinix DC10 Operational
(USA) New York - Equinix NY2 Operational
(USA) Chicago - Equinix CH1 Operational
(USA) Los Angeles - Coresite LA2 Operational
(USA) Dallas - Equinix DA11 Operational
(EU) Amsterdam - Equinix AM5 Operational
(EU) Amsterdam - Nikhef Operational
(EU) Frankfurt - Equinix FR5 Operational
(EU) Marseille - Interxion MRS2/3 Operational
(EU) Amsterdam - Iron Mountain AMS1 Operational
(USA) Phoenix - PhoenixNAP Operational
(UK) London - Equinix LD8 Operational
(UK) London - Telehouse North Operational
(UK) London - Telehouse West Operational
(USA) Los Angeles - Equinix LA1 Operational
(USA) Chicago - Equinix CH3 Operational
(USA) Atlanta - Digital Realty 56 Marietta Operational
(USA) Seattle - Digital Realty The Westin Building Exchange Operational
(USA) Guam - RTI Guam GNC Operational
(AU) Melbourne - Equinix ME1 Operational
(AU) Perth - NextDC P1 Operational
Customer Portals Operational
Support and Billing Operational
Bare Metal Management Operational
Protection Reporting Operational
Protection Managment (Creatia) Operational
Remote Protection Management (Mercury) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 28, 2025

No incidents reported today.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025
Southern Cross NEXT (Sydney to Los Angeles) Submarine Cable System Fault
Resolved - Vendor has replaced the faulty line-card as of 2025-06-15 04:46:30 UTC, we have confirmed stability and traffic has automatically shifted back onto this path.
Jun 15, 05:53 UTC
Identified - At 2025-06-14 23:13:52 UTC we identified a hard down on the Southern Cross NEXT cable system, but only effecting Sydney to Los Angeles.

A fault was immediately raised with our vendor who identified a line card fault, a cold-reboot did not rectify the issue, a tech has been dispatched we are currently awaiting further updates. We are not expecting an extended outage.

Customers will experience a higher latency during this time. Traffic has been rerouted via alternative paths, namely via Auckland to Los Angeles via the same cable system.
Jun 15, 01:45 UTC
Jun 14, 2025

No incidents reported.

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